Contact Support
Send us a request and get help faster
Our support team helps with technical problems, account issues and changes to your company’s Tidaro settings.
Before you contact us
Search this Help Center first. Many questions are already answered in our articles, so you may find a solution right away.
If you can’t find the answer, write to us. Any Tidaro user can contact support, you don’t need to be an admin.
How to contact us
Write to us at support@tidaro.com. Describe the problem and attach screenshots if you can. We will reply to the email address you wrote from.
What to include
To help us solve the problem faster, include:
- your company name,
- the email address of the account with the problem,
- where the problem happens: web app, mobile app (iOS or Android) or tablet,
- what you did, what you expected and what happened instead,
- the date, time and resource (desk, parking spot or room), if the problem is about a specific booking,
- screenshots or a short screen recording.